PAYMENT AND SAFETY POLICIES

PLEASE NOTE THE FOLLOWING IMPORTANT PAYMENT POLICIES:

Payment Methods: Online payment is by VISA, Mastercard and PayPal. If you prefer to pay in person, there are Moshtix outlets that you can visit. The staff there will book your place online for you (if there are spaces available) and take your payment.

Student Cancellations: Cancellations made up to two weeks before the course starts will incur a 25% administration fee. Cancellations made within two weeks of the course starting will not be refunded. Once classes have started, missed classes are the student’s responsibility and students are not eligible for a refund or credit.

Centre Cancellations: The Centre makes every effort to ensure advertised courses run. However the Centre reserves the right to alter the program either before or during the course and to cancel any program if insufficient enrolments are received. Full refunds will be arranged if a course is cancelled.

No “Make Up” Classes: It is the student’s responsibility if they miss a class. We cannot accommodate an extra person in a class that they have not booked into. Not only is a Health and Safety risk but it impacts negatively on the tutor and other students who are booked into that class.

Concessions: Adult students and parents booking their children into courses who have a current benefit card are eligible to apply for a concession. Proof of benefit must be provided once your booking has been confirmed by Moshtix. Proof of benefit must be provided to Pine Street once your booking has been confirmed by Moshtix.

No Credits: Once a course has started, missed classes are the student’s responsibility and students are not eligible for credit or refund.

PLEASE NOTE THE FOLLOWING IMPORTANT STUDIO SAFETY POLICIES:

Students will be inducted at the start of term on studio safety.

It is Health and Saftey requirement that all students attending all courses at Pine Street (including our Darlington Centre) must wear closed toed shoes at all times. Students arriving with open toed shoes will not be allowed entry to the studios.

Students are not to disrupt the learning of other people in class. Continued enrolment is conditional on students following the Centre’s Code of Conduct Policy.

Parents cannot remain in the studio once children’s workshops have commenced.

Students who are unwell cannot be allowed into workshops. In children’s classes, if a staff member identifies a child who is sick the parents will be called to collect their child.

Federal Government Duty of Care laws state that under no circumstances must staff find themselves alone with a child. It is not possible for Pine Street to provide extra staff if a child arrives early or is picked up late, so it is important that students and parents adhere to our program operating hours.