BOOKINGS, PAYMENT AND REFUND POLICY

Bookings: At the time of booking, credit card details must be supplied. Payment will not be processed until we reach minimum numbers on your course. If you do not have a credit card, you must come into the Pine Street Office and pay in person (cash or eftpos) or send us a cheque within one week of booking your place. After one week, if no payment has been received, your booking will be cancelled and offered to someone on the waiting list. Only fully paid up and booked students are allowed into the studios.

Payment: Payment for courses must be made in full at least two weeks before the course starts. If full fee is not paid then your booking will be cancelled and offered to someone on the waiting list.

Student Cancellations: Cancellations made up to two weeks before the course starts will incur a 25% administration fee. Cancellations made within two weeks of the course starting will not be refunded. Once classes have started, missed classes are the student’s responsibility and students are not eligible for a refund or credit.

Centre Cancellations: The Centre makes every effort to ensure advertised courses run. However the Centre reserves the right to alter the program either before or during the course and to cancel any program if insufficient enrolments are received. If the Centre cancels a course, you will be offered an alternative course or a full refund if your payment has been processed.

No Credits: Once a course has started, missed classes are the student’s responsibility and students are not eligible for credit or refund.

No “Make Up” Classes: It is the student’s responsibility if they miss a class. As most of our classes are full, we cannot accommodate an extra person in a class that they have not booked into. Not only is an OHS risk but it impacts negatively on the tutor and other students who are legitimately booked into that class.

Concessions: City of Sydney residents who have a current benefit card are eligible to apply for a concession. Proof of benefit must be provided when booking. Concession rate is also available on our children’s courses – parents who have a current benefit card are eligible to pay the concession rate.

Payment Methods: Cash, eftpos, cheque/money order (made out to City of Sydney), Visa and Mastercard.

STUDIO SAFETY

It is an OH&S requirement that all students attending all courses at Pine Street (including our Darlington Centre) must wear closed toed shoes at all times. Students arriving with open toed shoes will not be allowed entry to the studios. Students will be inducted at the start of term on studio safety.